RefillopsCounterFlow UI
Product · CounterFlow UI

Know why every prescription is blocked, who owns it, and what happens next.

CounterFlow UI organizes refill blockers into a live, ownable workflow — built around the way pharmacy teams actually work the counter.

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Blocked Prescription Queue

live preview
Rx · 842102h

Aisha N.

Lisinopril 20mg · #30

Reject 70

Owner · Tech · Maya

Rx · 842124h

Robert P.

Atorvastatin 40mg · #90

PA needed

Owner · PA · Jordan

Rx · 842191h

Linda S.

Levothyroxine 50mcg · #30

No refills

Owner · Tech · Sam

Rx · 84222—

Eli M.

Sertraline 50mg · #30

Ready

Owner · Counter

The live workflow

From refill request to ready — without losing the thread.

Refillops workflow from refill request to resolved

  1. Step 01

    Refill request

    Captured from the queue with patient, drug, and last fill in view.

  2. Step 02

    Claim check

    Plan limits, NDC issues, and reject codes surfaced inline.

  3. Step 03

    Prior auth / prescriber

    Routed to the right owner with status and SLA timers.

  4. Step 04

    Patient update

    Draft message with the right tone, ready for one-tap send.

  5. Step 05

    Ready / resolved

    Closed with audit trail and outcome stored on the prescription.

Core modules

Each module is one corner of the counter, working together.

Pharmacy Brief

Daily

Morning view of what changed overnight.

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Blocked Queue module — prescriptions sorted by reason and owner

Blocked Queue

Live

Every blocker sorted by age, owner, and status.

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Refill Triage

Triage

Sort new refill requests in seconds.

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Rejected Claim Desk module — structured reject codes with next actions

Rejected Claim Desk

Rejects

Structured cases for every reject code.

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Prior Auth Tracker module — status, owner, and SLA timers

Prior Auth Tracker

PA

Status, owner, and SLA in one place.

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Prescriber Messages module — drafted outreach with tracked responses

Prescriber Messages

Outreach

Clean drafts and tracked responses.

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Patient Updates module — two-way SMS threads

Patient Updates

SMS

Two-way SMS without phone tag.

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Inventory Watch module — shortage signals tied to demand

Inventory Watch

Stock

Shortage signals tied to expected demand.

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Alternative Path module — alternates routed for pharmacist review

Alternative Path

Suggest

Suggest alternates and route for review.

Open in app →

Pharmacy counter queue tray with prescription labels
Counter queue tray
Claim rejection slip with payer reject code and next action
Claim reject slip
Prior authorization timeline from request to approval
Prior auth timeline
Patient update on phone — pickup, prescriber wait, prior auth status
Patient update

Integration paths

How data reaches the blocked-prescription queue.

Each path below describes a technical integration method in use, not a strategic partnership or endorsement.

Claim-Master

Certified API endpoint, OAuth 2.0

Inbound
Rejection reasons, member IDs, Rx ID
Outbound
Follow-up status flags, message read receipts

Circuit Board

File drop and bulk upload, CSV/XML over SFTP with 2FA

Inbound
Prior authorization request files
Outbound
Processed status files

5,000+ prior authorization requests ingested nightly.

Patient Messaging Gateway

One-click SaaS bridge for SMS and portal messaging

Inbound
Patient replies and delivery receipts
Outbound
Reviewed patient update messages

Read/write scope. HIPAA BAA attached per integration.

Trust boundary

Refillops organizes pharmacy workflows and drafts communications. Pharmacists and pharmacy teams stay in control.

  • Draft only
  • Workflow suggestion only
  • Pharmacist review needed
  • Source claim attached
  • Not a coverage decision
  • Not a therapy recommendation

We do not approve prescriptions, deny coverage, change therapy, make clinical recommendations, or replace pharmacist judgment. Suggestions are drafts. Decisions are yours.

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