Plan · essentialsUp to 2 locations
Essentials
For growing single-location pharmacies
$149per month
- Pharmacy Brief
- Blocked Queue
- Rejected Claim Desk
- Prior Auth Tracker
- Patient update drafts
- Basic workflow reports
- Email support
Pricing
Simple pricing for busy pharmacy teams.
Start with your blocked prescription workflow, then scale by locations and volume.
Billed monthly. Cancel any time from your account.
Plan · proUp to 5 locations
Pro
For high-volume pharmacy teams
$299per month
- Everything in Essentials
- Refill Triage
- Prescriber Message Queue
- Inventory Watch
- Alternative Path workflow
- Team ownership and assignment
- Advanced reports
- Priority support
Plan · multi-locationUnlimited or custom locations
Multi-location
For multi-location pharmacy groups and specialty teams
Customtailored to your group
- Everything in Pro
- Advanced permissions
- Payer & prescriber trend views
- Audit logs
- Integration planning
- Onboarding support
- Custom workflow rules
All plans include onboarding, training, and live support. No setup fees. Return & refund policy.
Pricing is subject to plan fit and onboarding review. Trial, refund, and cancellation terms are confirmed during onboarding.
Compare plans
What's included, side by side.
Essentials
$149 · per month
- LocationsUp to 2
- Blocked QueueIncluded
- Rejected Claim DeskIncluded
- Prior Auth TrackerIncluded
- Patient update draftsIncluded
- Prescriber message draftsBasic
- Refill Triage—
- Inventory Watch—
- Alternative Path workflow—
- Team assignment & ownership—
- Workflow reportsBasic
- Audit history30 days
- SupportEmail
Pro
$299 · per month
- LocationsUp to 5
- Blocked QueueIncluded
- Rejected Claim DeskIncluded
- Prior Auth TrackerIncluded
- Patient update draftsIncluded
- Prescriber message draftsIncluded
- Refill TriageIncluded
- Inventory WatchIncluded
- Alternative Path workflowIncluded
- Team assignment & ownershipIncluded
- Workflow reportsAdvanced
- Audit history12 months
- SupportPriority email + chat
Multi-location
Custom · tailored to your group
- LocationsUnlimited / custom
- Blocked QueueIncluded
- Rejected Claim DeskIncluded
- Prior Auth TrackerIncluded
- Patient update draftsIncluded
- Prescriber message draftsIncluded
- Refill TriageIncluded
- Inventory WatchIncluded
- Alternative Path workflowIncluded
- Team assignment & ownershipIncluded
- Workflow reportsAdvanced + custom
- Audit historyCustom retention
- SupportDedicated lead
Common workflow scenarios
What a typical week looks like, blocker by blocker.
Illustrative scenarios — not real customer results. Use them to picture how Refillops fits your counter.
Patient at zero refills before pickup window.
- Owner
- Refill technician
- Next action
- Drafted prescriber outreach + patient status update.
- Operational benefit
- Avoids a Friday-night pickup surprise.
Claim rejected with prior auth required.
- Owner
- PA coordinator
- Next action
- PA case opened, prescriber notified, SLA timer started.
- Operational benefit
- Keeps prior auths moving instead of stalling in an inbox.
Prescriber office hasn't responded in 48 hours.
- Owner
- Outreach owner
- Next action
- Tracked follow-up message with original context attached.
- Operational benefit
- Closes the loop without restarting the conversation.
New patient with incomplete insurance information.
- Owner
- Counter staff
- Next action
- Patient prompt drafted; case flagged for re-billing.
- Operational benefit
- Cuts repeat rejections from incomplete coverage data.
Drug on short supply for an expected refill this week.
- Owner
- Inventory lead
- Next action
- Alternate path proposed; patient pre-notified.
- Operational benefit
- Replaces walk-in disappointment with a clear plan.
Billing FAQ
The questions teams ask before signing.
Can I cancel?
Yes. You can cancel from your account settings. Trial, refund, and cancellation terms are confirmed during onboarding.
How do refunds work?
Trial, refund, and cancellation terms are confirmed during onboarding. See the Return & Refund Policy for the current written terms.
Is there a free trial?
Pilot access is arranged with our team and depends on plan fit. Trial, refund, and cancellation terms are confirmed during onboarding.
What happens if we exceed location or volume limits?
Nothing breaks. We'll reach out about moving you to the right tier and pro-rate the change. No surprise fees mid-cycle.
Can multi-location teams use custom workflows?
Yes. Multi-location plans include custom workflow rules, advanced permissions, and integration planning with your implementation lead.
Are patient communications billed separately?
Standard patient update drafts and SMS templates are included. Very high SMS volumes may use a metered add-on — we'll always discuss this before turning it on.
How do we update billing details?
Workspace admins can update billing details, invoices, and payment methods from account settings once signed in.
Full details: Return & refund policy · Contact our team · Sign in
Ready to clear the queue?
Start with Essentials, or book a Pro demo to walk through the blocked queue with your real workflows.