Counter Guide
Using Inventory Watch
Inventory Watch flags products that are likely to block refills soon — short stock, back-orders, or unusual demand. It does not substitute medications and does not change therapy.
When to use this
- A wholesaler back-order is going to affect tomorrow’s pickups.
- A short-dated lot will not cover the rest of the month’s refills for a patient.
- Demand has shifted (new prescriber sending lots of one product) and on-hand will not last.
Step by step
- 1
Add an inventory risk
From Inventory Watch → Add risk, pick the product, current on-hand, risk type (short stock, back-order, recall, short-dated), and expected resolution date if known.
- 2
Record expected demand
Add the expected refill count for the next 7 and 30 days based on the patients you know are on this product. Refillops does not auto-forecast — the pharmacy team enters the realistic number.
- 3
Use the low-stock marker
When on-hand drops below the threshold you set, the product appears with a low-stock marker on the Pharmacy Brief and on any linked refill issues.
- 4
See patient impact
Open a risk to see the list of patient refill issues likely to be affected so the team can prioritise outreach.
- 5
Alternative path review
When an alternative may be appropriate (e.g., contacting prescriber about a different strength), use Alternative path review to capture the suggested options for pharmacist review. Refillops does not select therapy on its own.
Common mistakes
- Using Inventory Watch as a perpetual inventory system — it is a workflow heads-up, not a count.
- Skipping expected demand and then being surprised when the queue spikes.
- Treating Alternative path review as an approval instead of a suggestion for the pharmacist.
Safety & trust
Pharmacist review is required for any alternative therapy workflow. Refillops does not substitute medications, change strengths, or alter directions.
Still need help?
Contact Refillops support and we’ll get back to you.